Neglect and financial abuse animation videos resources

Financial abuse includes when someone misuses or controls an older person’s or adult with disability’s money, or assets without their consent. It often involves manipulation, or deception by someone they trust, such as a family member or friend.

It can involve using the adult’s money without their permission, unexplained changes to bank accounts, not having enough money for everyday needs, being denied access to money, being pressured to sign documents, enter a loan, or change a Will, or misuse of a Power of Attorney.

Many people don’t seek help because they feel afraid or ashamed, or worried about losing relationships or support. This can make financial abuse harder to recognise.

Everyone has the right to control and access their own finances, make their own decisions, and maintain relationships free from pressure, abuse or control. 

Individuals can reduce their risk by staying aware of their finances, checking for unusual bank account activity, not sharing PINs or passwords, keeping personal information and documents safe and seeking independent advice before making financial decisions. Staying connected to trusted people and the community can also help.

Trust your instincts. If something doesn’t feel right, seek help.

Talk to someone you trust, such as a friend, doctor, legal professional or support worker. 

To make a report, or for advice, contact the Ageing and Disability Abuse Helpline.

Call 1800 628 221, Monday to Friday, 9am to 4pm. Support is free and confidential. 

Neglect is when a person’s basic needs are not met. Including food, water, medical care and support to stay safe and well.

For older people and adults with disability, neglect can be intentional or unintentional – both cause harm.

It may be linked to coercive control or other abuse.

It can also result from carer stress or carers not having the right supports.

Neglect can look like poor hygiene and clothing,
untreated wounds and injuries, weight loss, dehydration or malnutrition.

It can be unsafe or unsanitary living conditions, or not accessing medical care, essential services, or the community. 

Neglect is not always obvious and is often explained away as part of ageing or disability. But it’s not normal and should never be ignored.

Health, emergency and frontline workers play an important role in recognising and responding to early signs of neglect. 

If you notice signs of neglect or have concerns, act safely and quickly.

Assess the person’s safety. In an emergency, call 000.

Listen to the person and support them to access help.

Follow your organisation’s protocols and document the concerns.

If concerns remain, call the Ageing and Disability Abuse Helpline. 

Recognising and responding to neglect early can protect a person's safety, health and wellbeing.

If you are concerned about yourself or someone else, talk to someone you trust – like a friend, doctor, or care worker, or contact the Ageing and Disability Abuse Helpline.