Ageing & Disability Commission

NSW Ageing and Disability Abuse Helpline

1800 628 221
(Monday – Friday, 9am - 4pm)

How can we help

Answer a few simple questions to find relevant information or services to report concerns of abuse, neglect or exploitation of an older person or adult with disability.

I am concerned about: Me Someone I know cancel Error: At least one option must be chosen for I am concerned about field

I am of Aboriginal or Torres Strait Islander Origin: Yes No cancel Error: At least one option must be chosen for I am of Aboriginal or Torres Strait Islander Origin field

Are they of Aboriginal or Torres Strait Islander origin? Yes No cancel Error: At least one option must be chosen for Are they of Aboriginal or Torres Strait Islander origin? field

I am: An older person (50 years or over) An adult with disability (over 18 years old) None of the above cancel Error: At least one option must be chosen for I am: field

About them: An older person (50 years or over) Have a disability and over 18 years None of the above cancel Error: At least one option must be chosen for About them: field

Because of someone I know (a friend, family member, neighbour, community member): I don’t feel safe where I live I don’t have the freedom to see my family or friends I can’t spend my own money the way I want to I want some information about my rights cancel Error: At least one option must be chosen for Because of someone I know (a friend, family member, neighbour, community member): field

You have noticed: Unexplained cuts, bruises or injuries The person has cancelled community services that they need The person does not speak freely in the presence of other family members or friends The person looks intimidated and scared in front of someone they know The person seems different, but I’m not sure why cancel Error: At least one option must be chosen for You have noticed: field

I live: At home In shared or disability accommodation, or an aged care home cancel Error: At least one option must be chosen for I live: field

They live: At home In shared or disability accommodation, or an aged care home cancel Error: At least one option must be chosen for Where do they live: field

Is your main concern about the NDIS, My Aged Care or someone who is paid to look after you? Yes No cancel Error: At least one option must be chosen for Is your main concern about the NDIS, My Aged Care or someone who is paid to look after you? field

Is your main concern about the NDIS, My Aged Care or someone who is paid to look after them? Yes No cancel Error: At least one option must be chosen for Is your main concern about the NDIS, My Aged Care or someone who is paid to look after them? field

Please call the Ageing and Disability Abuse Helpline on 1800 628 221 opens in new window (Monday to Friday, 9AM – 5PM) for information, support or to make a report.

You can be anonymous when you speak with us.

In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window

Start again arrow_forward

The Ageing and Disability Commission responds to reports about abuse, neglect and exploitation of older people and adults with disability in their family, home and community.

If this is not what you are after, you can find other support service contacts that may better suit your needs here.

If in doubt, please call the Ageing and Disability Abuse Helpline on 1800 628 221 opens in new window (Monday to Friday, 9AM – 5PM) or email nswadc@adc.nsw.gov.au opens in new window at any time.

In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window

Start again arrow_forward

Based on the information you provided, you may need to contact one of the following agencies:

Aged Quality and Safety Commission 1800 951 822 opens in new window or click here to access their website opens in new window .
My Aged Care 1800 200 422 opens in new window or click here to access their website opens in new window .
NDIS Quality and Safeguards Commission 1800 035 544 opens in new window or click here to access their website opens in new window .
Health Care Complaints Commission 1800 043 159 opens in new window or visit their website to make a complaint opens in new window .

If in doubt, please call the Ageing and Disability Abuse Helpline on 1800 628 221 opens in new window (Monday to Friday, 9AM – 4PM). You can also submit an online report, or email nswadc@adc.nsw.gov.au opens in new window at any time.

In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window

Start again arrow_forward

Call the Ageing and Disability Abuse Helpline for information, support or to make a report on 1800 628 221 opens in new window (Monday to Friday 9AM-5PM). You can also submit an online report, or email nswadc@adc.nsw.gov.au opens in new window at any time.

There is no mandatory reporting requirement to the Ageing and Disability Commission.

If you work for a service provider or agency, and are concerned about the welfare of an older person or adult with disability in their family, home or community, check with your agency regarding reporting requirements and duty of care when abuse, neglect and exploitation is suspected or detected. Contact police in an emergency.

For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window

Start again arrow_forward

For information or to report concerns of abuse, neglect and exploitation of older people and adults with disability.

east

Resources

Download free resources about abuse, neglect and exploitation.

east

Training

Training designed to improve the detection and response to abuse, neglect and exploitation

east

News & Resources

Latest data

Access data related to matters of abuse, neglect and exploitation of older people and adults with disability in NSW.

Explore our data about Latest data

Reports & submissions

Read our responses to inquiries, annual reports and reviews relating to older people and adults with disability across NSW and Australia

View our reports & submissions about Reports & submissions

NSW Ageing and Disability Commission

Ageing & Disability Commission

The Ageing and Disability Abuse Helpline is currently experiencing high demand.

All reports are assessed and prioritised based on risk and urgency.
After receiving your report via webform, phone or email, we will assess the information and determine what action to take.
If the report is not assessed as urgent, you will hear back from us within four weeks.

Please note: Our office will be closed from Monday 23 December 2024 to Friday 3 January 2025 for the Christmas and New Year period.
We return on Monday 6 January 2025. During this time, the Ageing and Disability Abuse Helpline will be available on:

News & Resources

NSW Ageing and Disability Commission

Ageing & Disability Commission

The Ageing and Disability Abuse Helpline is currently experiencing high demand.

All reports are assessed and prioritised based on risk and urgency. After receiving your report via webform, phone or email, we will assess the information and determine what action to take. If the report is not assessed as urgent, you will hear back from us within four weeks.

Please note: Our office will be closed from Monday 23 December 2024 to Friday 3 January 2025 for the Christmas and New Year period. We return on Monday 6 January 2025. During this time, the Ageing and Disability Abuse Helpline will be available on:

News & Resources

Follow us

All reports are assessed and prioritised based on risk and urgency.
After receiving your report via webform, phone or email, we will assess the information and determine what action to take.
If the report is not assessed as urgent, you will hear back from us within four weeks.

Please note: Our office will be closed from Monday 23 December 2024 to Friday 3 January 2025 for the Christmas and New Year period.
We return on Monday 6 January 2025. During this time, the Ageing and Disability Abuse Helpline will be available on: