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The Ageing and Disability Helpline will be closed on Wednesday 11 March from 9.30am to 2.30pm for staff training.
The Helpline will reopen at 2.30pm .
If your situation is an emergency, call 000.
If you need to make a report to the Ageing and Disability Abuse Helpline you can use our online form.
Thank you for your patience while we keep improving our service.
NSW Ageing and Disability Abuse Helpline
1800 628 221
(Monday – Friday, 9am - 4pm)
In an emergency, call 000.
How can we help
Please call the Ageing and Disability Abuse Helpline on 1800 628 221 opens in new window (Monday to Friday, 9AM – 5PM) for information, support or to make a report.
You can be anonymous when you speak with us.
In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window
The Ageing and Disability Commission responds to reports about abuse, neglect and exploitation of older people and adults with disability in their family, home and community.
If this is not what you are after, you can find other support service contacts that may better suit your needs here.
If in doubt, please call the Ageing and Disability Abuse Helpline on 1800 628 221 opens in new window (Monday to Friday, 9AM – 5PM) or email nswadc@adc.nsw.gov.au opens in new window at any time.
In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window
Based on the information you provided, you may need to contact one of the following agencies:
- My Aged Care 1800 200 422 opens in new window or click here to access their website opens in new window .
- NDIS Quality and Safeguards Commission 1800 035 544 opens in new window or click here to access their website opens in new window .
- Health Care Complaints Commission 1800 043 159 opens in new window or visit their website to make a complaint opens in new window .
In an emergency call 000 opens in new window
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window
Call the Ageing and Disability Abuse Helpline for information, support or to make a report on 1800 628 221 opens in new window
(Monday to Friday 9AM-5PM). You can also submit an online report, or email nswadc@adc.nsw.gov.au opens in new window
at any time.
Start again
There is no mandatory reporting requirement to the Ageing and Disability Commission.
If you work for a service provider or agency, and are concerned about the welfare of an older person or adult with disability in their family, home or community, check with your agency regarding reporting requirements and duty of care when abuse, neglect and exploitation is suspected or detected. Contact police in an emergency.
For crisis support contact Lifeline 13 11 14 opens in new window
Translation and Interpreter Services are available on 131 450 opens in new window
Latest news
Learn how to prevent, identify and respond to DFSV of older women and women with disability.
We have developed new flyers for LGBTQIA+ community members.
Read our new report 'Neglect among Adults with Disability and Older People in NSW'.
For information or to report concerns of abuse, neglect and exploitation of adults with disability.
Download free resources about abuse, neglect and exploitation.
Training designed to improve the detection and response to abuse, neglect and exploitation.
Do you have an issue with the handling of a report? Let us know.
Learn what the process looks like after you have made a report.
Key information in an accessible and easy to read format.
Latest reports of abuse, neglect and exploitation of older people and adults with disability.
Read our latest reports.
Learn about the NSW Ageing and Disability Commission, who we are, what we do and what we don't do.
News
- New report reveals urgent need to address neglect of older people and adults with disability in NSW
- New report reveals urgent need to address neglect of older people and adults with disability in NSW
- New data shows abuse, neglect and exploitation of older people and adults with disability across NSW communities
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The NSW Ageing and Disability Commission is committed to sharing the latest news and information about our work that promotes the rights of older people and adults with disability to live free from abuse in their family, home and community.
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