Submit an online report

Submitting an online report

The Ageing and Disability Abuse Helpline receives a high number of reports. All reports are assessed and prioritised based on risk and urgency.

• After receiving your report via webform, phone or email, we will assess the information and determine what action to take. If we require further information to make our decision, we may contact you to request this.
• We may contact you to provide advice and referral information about action you can take in relation to the reported concerns.
• We may conduct initial inquiries with other parties to assess the matter and determine if we need to take further action.
• We may determine that action is not required in response to the report and close the matter.

You can make a report to the Helpline on 1800 628 221 (9am to  4pm), or email helpline@adc.nsw.gov.au or by using the online report on this page. 

In an emergency, call 000. 

Before you make your report

• If this is an emergency please do not use this form – contact 000 for urgent medical or police assistance.
• Be prepared with relevant information including the name, date of birth, phone number and address of the person you are concerned about. If the person is currently in hospital please include this information, including the name of the hospital in the report.
• Please include all relevant information about current abuse, neglect or exploitation concerns so we can assess the matter.
• Please include your phone number or email address so we can send you a case reference number and clarify any details. Your identity is protected under law. 
• For concerns about an NDIS, aged care or healthcare provider – please contact the relevant agency listed below:

NDIS services https://www.ndiscommission.gov.au/

Aged care services https://www.agedcarequality.gov.au/

Health care services https://www.hccc.nsw.gov.au/

If you have a complaint about a NSW Government agency – please contact the agency directly to lodge your complaint or seek advice from the NSW Ombudsman.

Please follow the below instructions to submit an online report.

1. Click on the online report link. The form will open in a new, secure window.
2. Please read the information provided ahead of filling in the form.
3. Provide as much detail as you can regarding the matter. While you can provide an anonymous report via this form, we would encourage you to call the Ageing and Disability Abuse Helpline on 1800 628 221 (Monday - Friday, 9am - 4pm) if you prefer to withhold your name.

Online report

The online report form will open in a new, secure window.

Will I be advised of the outcome of a report?

We do not routinely contact people who report to us to advise of the outcome of the report. If you would like advice about our assessment or the progress of the report, please contact us on 1800 628 221 and have your case reference number ready. The information we can provide may be limited due to privacy reasons.

Please let us know if the situation is deteriorating or the risks are increasing

Please notify us if the risk of harm to the older person or adult with disability increases due to abuse, neglect, or exploitation, or if new information arises that heightens these risks. Please send this information by emailing Helpline@adc.nsw.gov.au with your case reference number in the subject line or call our Helpline on 1800 628 221. There is no need to submit a new online report.

The ADC is not an emergency service

For immediate assistance, or to report an alleged criminal matter or seek urgent medical care, please call 000.