Privacy and Information Management

About this Framework

This Privacy and Information Management Framework (DOCX, 213.1 KB) outlines the type of information held by the Ageing and Disability Commission (ADC) and our obligations in relation to the collection, storage, use and disclosure of that information. It also explains when individuals may request access to certain information we hold, and the processes for complaints, requests and reviews relating to our obligations.

The Framework incorporates the ADC’s Privacy Management Plan, which we are required to have under the Privacy and Personal Information Protection Act 1998 (PPIP Act), outlines our non-disclosure obligations under the Ageing and Disability Commissioner Act 2019 (ADC Act), and explains our obligations under the Government Information (Public Access) Act 2009 (GIPA Act).

This Framework applies to the Ageing and Disability Commissioner and all staff of the ADC, including ongoing and temporary employees, employees seconded to the ADC, contract and agency staff working for or on behalf of the ADC, and interns and volunteers.

Public Interest Disclosures and State Records obligations are outside the scope of this Framework.

Type of information held by the ADC

Different obligations apply to different types of information. We use the below categories for the purposes of explaining our information obligations. Some information falls into more than one category. These categories may include:

  • Personal information
  • Health information
  • ADC information
  • Employee information
  • Government/Parliament information
  • Office information

How to access or correct your information

The PPIP Act and HRIP Act permit individuals to access and amend their own personal or health information in certain circumstances. However, because we are an investigative agency, there are circumstances where we are not required, or are not permitted, to provide access to make amendments.

The ADC is exempt from the requirement to provide access to, or make amendments to, personal information about an individual, at their request, if doing so might detrimentally affect or prevent the proper exercise of our reporting handling, investigative or reporting functions. Such requests will be considered on a case-by-case basis, after carefully balancing the range of affected interests.

To make a request to view or amend your own personal or health information, you or someone authorised to act on your behalf can contact the ADC officer you have been dealing with, or email the ADC’s Privacy Officer at

We will advise as soon as reasonably practical whether access or amendment is permitted.

If you believe we are taking an unreasonable time to respond, you have the right to seek an internal review by the ADC. Before seeking an internal review, we encourage you to contact us to ask for an update on your request.

More information

For any questions about the Framework or our information obligations, please contact the ADC’s Privacy Officer at or contact our office using the contact details below:

  • Phone: 1800 628 221 (9am – 4pm, M-F)
  • Address: Level 6, 93 George St, Parramatta NSW 2150
  • Post: PO Box 40, Parramatta NSW 2124

The Framework is publicly available on our website as open access information under the GIPA Act. 

Phone: 1800 628 221 or the relevant case officer
Mail: PO Box 40, Parramatta NSW 2124

Download Framework

Privacy and Information Management Framework  (DOCX, 213.1 KB)

Last updated:

23 Nov 2023

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, the Ageing and Disability Commission is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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