Information about support services

For help in times of crisis, urgent accommodation and long term mental health support:

• Lifeline
  13 11 14 (24/7)
  • Access for all Australians experiencing a personal crisis.
  • 24 hour support and suicide prevention.
• Suicide Call Back Service
  1300 659 467 (24/7)
  • Nationwide service providing telephone and online counselling to people 15 years and over who are suicidal, who is caring for someone who is suicidal, who is bereaved by suicide, and health professionals supporting people effected by suicide.
• Beyond Blue
  1300 224 636
  • Providing information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
• Telecross
  1800 812 028
  • A phone call each day to check you’re OK.
• Mens Line Australia
  1300 789 978
  • Telephone and online support and information service for Australian men.
• Link2Home
  1800 152 152
  • Local services and referrals to specialist homelessness services.
  • Support services and temporary accommodation.
• Mental Health Access Line
  1800 011 511 (24/7)
  • Mental health connection and referral service staffed by mental health professionals.
• Gambling Helpline NSW
  1800 858 858
  • Counselling and information services over the phone.
• Relationships Australia
  1300 364 277
  • Counselling and family dispute resolution.
  • Family and community support and education programs.
• NSW Refugee Health Services
  02 8778 0770
  • To protect and promote the health of refugees and people of refugee-like backgrounds living in NSW
• STARRTS
  02 9794 1900
  • Culturally appropriate and cutting-edge psychological treatment and support to help people heal the scars of torture and refugee trauma to rebuild their lives in Australia.
• Veterans and Veterans Families Counselling Service
  1800 011 046
  • Provides free and confidential, nation-wide counselling and support for war- and service-related mental health conditions.

Available telephone counselling and free legal information for individuals, families, and women in NSW.

• Domestic Violence Line
  1800 65 64 63
  • Telephone counselling, information and referrals for women and same-sex partners experiencing (or have experienced) domestic violence.
• Women’s Domestic Violence Advocacy Service
  1800 938 227
  • Free and confidential legal information, advice and referrals for women in NSW.
  • Domestic violence and AVO information.
• NSW Sexual Violence Helpline (Formerly NSW Rape Crisis)
  1800 424 017 (24/7)
  • 24/7 telephone and online crisis counselling services for anyone in NSW who has experienced, or is at risk, of sexual assault.
• 1800 RESPECT
  1800 737 732
  • National sexual assault, domestic and family violence counselling service.
• Commonwealth Department of Social Services Fact Sheet on Sexual Assault.

Services to help you raise complaints about the quality of care in aged care or across the NSW healthcare system.

• Aged Care Complaints – My Aged Care
  1800 200 422
  • A free service available to anyone to raise concerns about the quality of care or services for aged care that are subsidised by the Australian Government.
• Healthcare Complaints
  1800 043 159
  • Handling complaints about healthcare service providers in NSW.
• Indigenous Disability Advocacy Service
  02 4722 3524
  • Assisting Indigenous people with most types of disabilities, their families and carers when looking after their needs.
  • Helping those who have been unfairly treated or are confused about decision making.

Helpful links about your legal rights, making a Will and Powers of Attorney.

• Financial Rights Legal Services
  1800 007 007
  • Help with banking, debt recovery and insurance.
  • Telephone assistance and financial counselling with legal advice and representation.
• NSW Trustee & Guardian
  1300 364 103
  • Independent and impartial executor, administrator, Attorney and Trustee for the people of NSW.
  • Direct financial management services, authorisation and direction to private financial managers.
• NSW Civil and Administrative Tribunal
  1300 006 228
  • Also known as NCAT, assists with tenancy issues and building works.
  • Decisions on guardianship and administrative review of government decisions.
• Centrelink
  13 21 00
  • Helps with payments and services for people at times of major change.

Access to services and free legal information for anyone in NSW.

• Law Access NSW
  1300 888 529
  • Legal information, advice and referrals.
  • Find your nearest Legal Aid office and Community Legal Aid Centre.
• Legal Aid
  02 9219 5000
  • Offering services to disadvantaged people in NSW.
  • Access to the latest information about legal rights.
  • Multi-language support for information on legal aid services is also available.
• Seniors Rights Service
  02 9281 3600 or 1800 424 079
  • Free legal advice and assistance for older people.
• Community Justice Centres
  1800 990 777

Free government services helping people resolve disputes through mediation.

Information to help those helping others, because it can be hard to give the best care you can, all the time.

• Carers NSW
  1800 242 636 (Monday – Friday 9am – 5pm)
  • Information, support and counselling for carers.
• NSW Health
  • Resources for employees and programs to help colleagues who are also carers.

• NDIS
  1800 035 544 (Monday – Friday 9am - 5pm)
  • For complaints about the NDIS or a paid service provider.
• Disability Advocate
  • To locate a disability advocate in your local area.